Terms and conditions


These general conditions of sale are agreed between PROPLAYER, Lda., with registered office Rua Mariana Vilar, n.º 1E, 1600-537 Parque Colombo, Lisbon, legal person identification number 516310860, hereinafter referred to as Seller, and those who wish make purchases through the website prolayer.pt hereinafter referred to as Consumer.

The parties agree that purchases made through the website proplayer.pt will be governed exclusively by this contract, excluding any conditions previously available on the website.

The entity reserves the right to modify/update the structure, presentation and contents of its website at any time, maintaining the interests of its users.

Commercial politics

The Seller aims to provide information about the services, products, activities, promotional actions and sales of PROPLAYER, Lda. and its subsidiaries on the website proplayer.pt

The Consumer indicates the individual who acts as a natural or legal person.

Seller reserves the right not to process orders that do not comply with Seller’s general conditions of sale.

These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed on proplayer.pt between the Consumer and the Seller.

The Consumer shall provide the Seller with an email address and/or data relating to another form of contact, which are correct and complete, and agree that the Seller may contact him using this data, if deemed necessary.


To order from proplayer.pt, the user must have an email account and that their browser is configured to accept cookies and pop-ups, in order to take advantage of all navigation conditions.

1st – Choose the course you want on the website proplayer.pt;
2º – If you want to add other courses to the order, select CONTINUE BUYING;
3rd – To complete the purchase select the shopping cart and then BUY;
4º – To proceed with the purchase, LOGIN with your e-mail and password. If you are not registered, you must LOGIN first;
5th – Confirm your billing data;
6th – Select REVIEW ORDER and check if the order is complete;
7th – Choose the payment method;
8th – The order is confirmed when you select the “Pay securely” button at the end of the purchase process (checkout).
9th – You will receive an email with the confirmation of your order.

By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions existing on proplayer.pt, through links, including the general terms and conditions of use.

If the courses presented on the website proplayer.pt are no longer available at the time of the last access or when the Seller receives the order, the Seller must inform about their unavailability within 30 days after receiving the order.

If an order has been placed and payment has been made for products that are no longer available, the Seller will refund the money paid for the unavailable items.

Right not to accept the order or cancel the purchase

The Seller reserves the right to refuse or cancel orders for any reason, even after their automatic confirmation, exempt from liability for any damages or costs, namely in the following situations:

  • The service or product is no longer available (payments will be refunded);
  • Billing information is not correct or verifiable;
  • The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

Seller may not process orders that do not have sufficient guarantee of good collection, when orders are incomplete or incorrect or the services and products ordered are no longer available. In these cases, the Consumer will be informed by email that the sales contract has not been executed and that the Seller has not proceeded with the sale, specifying the reasons for this.

Data verification

After the Seller receives the order, some checks may be made on it before it is prepared. These checks can include email verification, credibility and fraud verification.

Fraud checking is done through partially automated processes on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspicions of fraud will be investigated and, if necessary, prosecuted. By confirming the order, the Consumer agrees to these conditions.


  • Payment methods

On the website proplayer.pt, the Seller provides the Consumer with the following payment method:

  1. Paypal.
  • Payment processing

When paying through Paypal, the debit will be made to the Consumer’s Paypal account. If any of the products or services ordered cannot be provided, the amount will be credited to the Paypal Consumer account after closing the order.

This information will not be used by the Seller, except to carry out the necessary procedures for the purchase or chargeback, in the case of return, in accordance with the exercise of the right of return or for reporting cases of fraud to the police.

Availability and consumption

The service will be made available after confirmation of payment.


The website proplayer.pt uses encryption technologies to send and receive information, in order to maintain data security.

Payment information will be encrypted from the moment you enter, until your transaction is processed and will not be stored on public servers. Although we use encryption software, the security of information and payments transmitted over the Internet through third parties cannot be guaranteed.

The Seller shall not be liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by software programs. computer used for communications or virus transmission.

Payments can only be processed if the information to be used for billing can be verified.


  1. The prices of products and services displayed on the website proplayer.pt include value added tax (VAT) at the legal rate in force.
  2. Prices are all quoted in euros.
  3. The total price shown at the end of the purchase process includes taxes. Prices are quoted upon order confirmation, which can be printed or downloaded for future reference. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
  4. Price changes: the prices of products and services presented on the website proplayer.pt are subject to change. Seller reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
  5. Pricing errors: even though the website proplayer.pt is carefully updated, it is possible that the price information on the website may contain errors.

The Seller makes no commitment to the offer and reserves the right to cancel the order should such an error occur.

Cancellations, returns (right of free withdrawal) and exchanges

The Consumer may cancel the order, as long as payment has not yet been made.

Courses can only be taken after payment confirmation. The order cannot be canceled after payment confirmation.

If payment is not received and confirmed within a period of five days after acceptance of the order, the order will be automatically canceled.

The Consumer is entitled to terminate the contract for the products or services that he purchases without incurring any costs and without the need to indicate the reason within 14 days from the date of execution of the contract and other terms of the provisions of the Decree-Law 24/2014, of 14 February (with the amendments conferred by Decree-Law no. 78/2018, of 15 October and by Law no. 47/2014, of 28 July).

In case of termination of the contract, all payments made will be refunded to the Consumer.

The Seller will refund all payments received within 14 days from the date on which it is informed of the decision to terminate the contract and the goods are received.

Refund of payments will be made through the same payment method that was used by the consumer in the initial transaction, unless otherwise agreed.

Unless otherwise agreed by the parties, the Consumer may not freely terminate service provision contracts, when: the services have been fully provided after the prior express consent of the consumer; the Consumer recognizes that he loses the right of free termination if the contract has been fully executed by the professional in that case; other terms of the provisions of Decree-Law no. 24/2014, of 14 February (with the amendments conferred by Decree-Law no. 78/2018, of 15 October and by Law no. 47/2014, of July 28).

The Consumer may not freely terminate contracts for the supply of digital content not provided in material form if their execution begins with the prior and express consent of the consumer.

Due to the necessary preparation effort, in face-to-face courses and courses in “live training” format (at a distance and live), cancellations of registrations are not accepted after 14 days from the date of execution of the contract (confirmation/payment of the registration) or less than five business days before the formation. In case of impossibility to attend, the Consumer may attend a next edition of the course or nominate a third party to participate.

The Seller will not reverse the value of participation in a service if the Consumer is not present on the day of execution of the same.

It is not possible for a person who received a course as an offer from another person to return it. In this case, to proceed with the return, you must contact the person who purchased it, so that they can proceed with the return.

Client support

For additional information, the Consumer may contact the Seller via the email address proplayer@proplayer.pt.

Validity of promotions

Website promotions are valid only for the time they are displayed on the website, unless otherwise stated on the website. The Seller is not bound by any offer in the event of errors or mistakes in spelling, pricing or otherwise in the information on the website. Seller reserves the right to cancel any purchase and sale entered into under such errors.


Principles by which the website proplayer.pt is governed: transparency, proportionality and respect for the client’s wishes. Accordingly, Seller will only be liable for damages suffered by the Consumer in the event that such damages result from breaches attributable to the Seller’s contractual obligations to the Consumer or in the event that Seller’s liability arises from the applicable legal law.

If the Consumer has suffered damage in connection with the website activity, the Seller’s liability shall be limited to: Reasonable and verifiable costs incurred by the Consumer to find the cause and amount of compensation attributable to the damage; The maximum refund of the above mentioned indemnity will be (if applicable) the price of the products concerned.

Seller cannot be held liable for damages suffered by third parties resulting from the use of any of our products. The Seller cannot be held liable for damages suffered by the Consumer as a result of improper use of the products.

The Seller is not responsible for damage resulting from incorrect information on the website.

If the Consumer suffers damages that are the result of the Seller’s gross negligence or willful misconduct, none of the limitations contained in this article shall apply.

Change of Terms & Conditions

Seller reserves the right to change these Terms & Conditions at any time. The Consumer is subject to the principles and terms in force at the time of ordering, unless the law or competent authority imposes any change to them.

Information on the website

Although the Seller works its website with great care, the information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.

Seller shall not be liable for any damages resulting from the use (or inability to use) of the website, including damage caused by viruses or any inaccuracy or imperfection of information, unless such damage is the result of intent or negligence on the part of Seller.

Intellectual and industrial property

The brands, names and other elements presented on the website proplayer.pt are protected under the terms of the legal provisions applicable to industrial property.

Reproduction or representation in whole or in part of these elements is strictly prohibited and must be subject to prior written permission from the Seller or its owners.

Users/Consumers are only authorized to copy and print portions of the website if this is necessary to place an order.


Without prejudice to other forms of communication provided for in these general conditions, notifications made to the Consumer relating to the service, including any changes to these general conditions may be made to the Consumer’s email address.

The consumer accepts to receive any and all communication and/or notification related to the website proplayer.pt, to the email address (“e-mail”) indicated in the order process.

At any time, you may request not to receive these communications and/or notifications via email proplayer@proplayer.pt.

Applicable law

These general conditions and all emerging disputes that are related to these general conditions, including their validity, use of the website or any purchase on the same are subject to Portuguese law.

Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.

If the Consumer is outside Portugal, the Seller informs that any legal proceedings must be referred to the Portuguese Courts.